Return Policy
# Return & Refund Policy

**Welcome to Apleefix eCommerce.**

Our goal is to provide customers with a safe and satisfactory online shopping experience. If you have any problems with any product, you can contact us according to the Return & Refund Policy below.

## 1. Return Period

A Return Request must be made within **3 days** of receiving the product.

To return, the product:

* Must be unused and undamaged
* Must be in original packaging
* Must not be in any stains, broken or damaged condition
* Must be returned with tags, accessories and other materials, if any

## 2. In which cases can a Return be made?

A Return may be accepted in the following cases:

* If the wrong product is sent
* If the product is found in a damaged/broken condition
* If the product does not significantly match the product description
* If a different size/color is sent instead of the ordered size/color
* If the product is found in an unusable condition

## 3. In which cases is a Return not accepted?

Returns will not be accepted in the following cases:

* If the product has been used or washed
* If the product is damaged due to customer misuse
* If the product tag/packaging is damaged or lost
* Only due to change of preference, if the seller does not provide return facility
* After opening/using personal hygiene products, cosmetics, food and some specific products
* Custom-made or personalized products
* Digital products or downloadable products

## 4. Return rules

To return:

**Step 1:** Contact Customer Support.
**Step 2:** Provide Order ID and details of the problem.
**Step 3:** If necessary, send pictures/videos of the product.
**Step 4:** If the Return Request is approved, instructions will be given to return the product.
**Step 5:** A decision on Return/Refund/Replacement will be made after verifying the product.

## 5. Refund Policy

The product will be verified after the returned product reaches us.

If the refund is approved, the refund will usually be processed within **3–7 business days**.

The method by which the refund will be given will depend on the Customer's Payment Method and the Seller's Refund System.

## 6. Delivery Charge

If the product is wrong, damaged product or there is a problem with the product due to the seller, the seller may bear the Delivery Charge for the return.

If the customer returns for personal reasons, the Customer may have to bear the Return Delivery Charge.

## 7. Replacement

If the product is damaged, defective or wrong product and stock is available, then the Customer may be given a replacement.

If stock is not available, a refund may be arranged.

## 8. Cash on Delivery (COD) Order

In case of COD order, if Return/Refund is approved, the necessary payment information may be taken from the Customer.

Delivery Charge, Return Charge or applicable service charge may be adjusted at the time of refund.

## 9. Return Request Cancellation

If the conditions of the Return Policy are not met or the Return Request is not made within the specified time, the Return Request may be canceled.

## 10. Special Instructions

Customers are advised to carefully check the condition of the package and product upon receipt of the product.

If the package is damaged or the product is broken, save an **unboxing video** if possible. This can be helpful in verifying the Return/Refund Claim.

## 11. Policy Changes

Apleefix eCommerce reserves the right to change or update this Return & Refund Policy as needed. The new Policy will be effective only after it is published on the website.

## Customer Support

For any issues related to Return, Replacement or Refund, please contact our Customer Support Team.

**Apleefix eCommerce**
**Your satisfaction is our priority.**