# Terms & Conditions

**Welcome to Apleefix eCommerce.**

By using our Website, creating an account, browsing products or ordering, you agree to be bound by these Terms & Conditions. Please read the terms carefully before using the Website.

## 1. Website Usage Rules

Customer must use the Website for legitimate and proper purposes.

While using the Website, Customer:

* Do not provide false or misleading information
* Do not use another person's account or information in an unauthorized manner
* Do not attempt to damage or distort any part of the Website
* Do not engage in any fraudulent or illegal activity
* Do not attempt to compromise the security or system of the Website

## 2. Account Registration

When creating an account on the Website, Customer must provide accurate and complete information.

It is the Customer's responsibility to keep the Account Login Information confidential.

Customer will be solely responsible for any activities that occur using Customer's Account, unless we are promptly notified of any unauthorized use.

## 3. Product Information

We try to display the Product:

* Name

* Description
* Image
* Price
* Size
* Color
* Specification

accurately.

However, there may be slight differences from the actual product due to the Product Image, Color or Display Device.

## 4. Product Price

The Product Price displayed on the Website may change.

If the price is displayed incorrectly, there is a technical error or if the wrong price is shown for any other reason, we reserve the right to cancel or amend the Order.

The applicable Price will be communicated to the Customer at the time of Order Confirmation.

## 5. Product Availability

Even if the Product is displayed on the Website, the Product Stock may not always be available.

If the Stock runs out or the Product is unavailable due to the Supplier/Seller, the Order may be canceled.

In this case, the Customer will be informed as necessary.

## 6. Order Placement

Customer can place an order through the Website.

While placing the order, the customer must provide the correct:

* Name
* Mobile Number
* Delivery Address
* Product
* Quantity
* Size/Color
* Payment Information

.

After placing the order, our team may contact the customer as needed to confirm the order.

## 7. Order Confirmation

Placement of the order does not mean that the order is finally confirmed.

The customer may be contacted by phone call, SMS or any other means to confirm the order.

If it is not possible to contact the customer, the order may be canceled or postponed.

## 8. Order Cancellation

The customer can request to cancel the order before delivery.

However, if the order has already been sent to Processing or Courier, the cancellation may not be accepted.

If the order is canceled or delivery is rejected repeatedly due to the customer, the COD facility may be limited or closed in the future.

## 9. Payment

The customer can make payment according to the payment method available on the website.

For example:

* Cash on Delivery
* bKash
* Nagad
* Card Payment
* Online Payment
* Other Available Payment Methods

Even if the payment is successful, if the order fulfillment is not possible due to Product Stock, Verification or other issues, a refund may be made as per the applicable rules.

## 10. Cash on Delivery

In case of COD Order, the customer will pay the specified price at the time of receiving the delivery.

The Mobile Number and Delivery Address provided by the customer must be correct.

In case of Repeated Order Rejection or Fraudulent COD Order, the COD facility may be limited.

## 11. Delivery

An attempt will be made to complete the delivery within the specified time.

Generally:

* **Within Dhaka:** 1–3 working days
* **Outside Dhaka:** 2–5 working days
* **Remote areas:** 3–7 working days

However, the delivery time may change due to Courier Delay, natural disaster, government holiday, wrong address or other unforeseen reasons.

## 12. Return, Refund & Replacement

In case of return, refund or replacement, our **Return & Refund Policy** will apply.

Not all products may be eligible for return or refund.

Customer must request a return within the specified time and meet the applicable conditions.

## 13. Damaged or Wrong Product

If the customer receives a wrong, damaged or defective product, he/she should contact Customer Support as soon as possible.

If necessary, a picture or video of the product may be required.

After verification, a replacement, return or refund may be arranged.

## 14. Customer Review

Customer can provide product review or feedback.

Review must be true, relevant and respectful.

Content that is obscene, misleading, false, spam or violates the rights of others may not be published.

## 15. Intellectual Property

The website's logo, design, text, images, graphics, software, content and other material may be the property of Apleefix eCommerce or its respective owner.

These Content may not be copied, modified, reproduced, sold or used commercially without permission.

## 16. Fraudulent Activity

If fraudulent order, fake information, fake payment proof, multiple fake COD order or any other type of fraudulent activity is found, the order may be canceled.

If necessary, access to the relevant Account or Customer may be restricted and action may be taken in accordance with applicable law.

## 17. Third-Party Services

Courier, Payment Gateway, Hosting, An